100％合格率MB-230｜効率的なMB-230日本語版復習指南試験｜試験の準備方法Microsoft Dynamics 365 Customer Service Functional Consultant模擬問題

なぜ我々社は試験に合格しないなら、全額での返金を承諾するのは大勢の客様が弊社のMicrosoft　MB-230問題集を使用して試験に合格するのは我々に自信を与えるからです。Microsoft　MB-230試験はIT業界での人にとって、とても重要な能力証明である一方で、大変難しいことです。それで、弊社の専門家たちは多くの時間と精力を尽くし、Microsoft　MB-230試験資料を研究開発されます。

Microsoft MB-230試験は、Microsoft Dynamics 365カスタマーサービス機能コンサルタントになりたい個人を対象とした認定試験です。この試験は、Microsoft Dynamics 365を使用したさまざまなカスタマーサービスソリューションの設定、カスタマイズ、および実装能力を測定します。この試験に合格することは、候補者がカスタマーサービス領域の機能コンサルタントとして働くために必要なスキルと知識を持っていることを示し、証明します。

Microsoft MB-230 試験は、準備と献身が必要な難しい試験です。候補者は、試験のすべてのトピックを詳細にカバーする公式の Microsoft トレーニングコースを受講することで試験の準備ができます。さらに、候補者は練習問題集や学習ガイドなどの学習教材を使用して試験の準備をすることができます。この試験に合格することで、新しいキャリアの機会を開くことができ、カスタマーサービス領域の機能コンサルタントとして働くために必要なスキルと知識を持っていることを雇用主に示すことができます。

MB-230日本語版復習指南

試験の準備方法-権威のあるMB-230日本語版復習指南試験-実際的なMB-230模擬問題

夢を持ったら実現するために頑張ってください。「信仰は偉大な感情で、創造の力になれます。」とゴーリキーは述べました。私の夢は最高のIT専門家になることです。その夢は私にとってはるか遠いです。でも、成功へのショートカットがを見つけました。GoShikenのMicrosoftのMB-230試験トレーニング資料を利用して気楽に試験に合格しました。それはコストパフォーマンスが非常に高い資料ですから、もしあなたも私と同じIT夢を持っていたら、GoShikenのMicrosoftのMB-230試験トレーニング資料を利用してください。それはあなたが夢を実現することを助けられます。

Microsoft Dynamics 365 Customer Service Functional Consultant 認定 MB-230 試験問題 (Q272-Q277):

質問 # 272
Case Study 1 - Humongous Insurance
Background
Humongous Insurance is contracted to process all insurance claims for a health facility that accepts the following types of health insurance:
* Health maintenance organization (HMO)
* Preferred-provider organization (PPO)
* Gold
Cases are classified as new claims, claim disputes, and follow-ups. Each insured person is entitled to open 25 new cases each calendar year.
Support representatives specialize by and process claims by insurance type.
Humongous Insurance currently accepts claims only by telephone. The call center is open from
06:00 GMT to 24:00 GMT daily. Call center staff work one of the following shifts: 06:00 GMT to
12:00 GMT, 12:00 GMT to 18:00 GMT, and 18:00 GMT to 24:00 GMT.
When a case is received by email, a staff member categorizes the case as email and closes the case immediately.
Current environment
* Humongous Insurance has three departments to handle claim types: HMO, PPO, and Gold.
* The company uses handwritten forms to send claims information to the correct department.
* Each department maintains a workbook to record calls received.
Requirements. Support desk
* Configure the system to track the number of insurance claims filed each year.
* Categorize claims by type as they are opened.
* Configure the system to track staff responsiveness to service-level agreements (SLAs).
* Ensure that business hours reflect the hours that support staff are scheduled.
Requirements. Case handling
* All new cases must be automatically placed into a queue based on insurance type after the type is selected.
* All insurance types need to be automatically moved to the proper queue when the subject is picked.
* All cases must be created and closed immediately when received.
* The status reason must be set to Email Sent or Phone Call.
* Information must be restricted by insurance and phone call type.
* Managers must be alerted when customers reach their limit of 25 cases for the year.
* Changes to cases must not be counted against entitlements until the case is closed.
Requirements. Disputes
* Claim disputes must be categorized as low priority.
* The status for all disputed cases must be set to Review by a Manager before a disputed case may be closed.
Requirements. Knowledge base
* A knowledge base must be used as a repository for all answers.
* Representatives must be able to search the knowledge base when opening a new case for similar claims.
* Representatives must be able to search across all entities at all times.
* Searches must check any field in the entity for matches in a single search.
* Searches must return results in a single list and sort the list so that the most relevant results appear at the top of the list.
* Representatives must be able to link the knowledge base to cases when applicable.
* Representatives must create a new knowledge base article if an answer is not found in the existing knowledge base.
* Representatives must be able to use SQL-like syntax to search the knowledge base.
Requirements. Service-level agreements
When a customer calls to open a claim, the company must respond to the caller within the following time frames:

Requirements. Alerts
* Cases must be flagged when they are past the SLA threshold.
* An email alert must be sent to the manager to indicate an SLA noncompliance.
* An email alert must be sent to representatives for SLA violations as follows: HMO 2 hours prior and PPO 1 hour prior.
* Send an email alert to support managers when disputes are ready to be closed.
* Send an email alert to customers when cases are closed.
Requirements. Issues
* The current process is all manual and not efficient.
* There is no easy way to determine whether the company is meeting its SLAs.
* Representatives are often inconsistent regarding how they handle customers and answer customer questions.
* There is no accountability for any of the representatives who take calls.
You need to ensure that claim disputes conform to the defined case life cycle.
What should you configure?

A. Status Reason Transition
B. Subject
C. Case Relationships
D. Related cases
E. Timeline

正解：A

質問 # 273
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the [email protected] email address.
Solution: Configure Dynamics 365 to automatically send responses to customers when the record is created.
Does the solution meet the goal?

A. Yes
B. No

正解：B

解説：
Section: Topic 1, Perform Configuration
Explanation/Reference:

質問 # 274
Hotspot Question
You are a Dynamics 365 for Customer Service administrator.
Members of the customer support staff must not be available on public holidays in the year 2021.
You need to configure holiday schedules.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

正解：

解説：

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- holiday-schedule

質問 # 275
You need to configure each escalation scenario.
Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

正解：

解説：

Explanation
Graphical user interface, text, application Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent

質問 # 276
A client plans to implement a case resolution process.
Which field types does the Case Resolution form use? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.

正解：

解説：

質問 # 277
......

私たちが直面するプレッシャーはあらゆる面からもたらされます。社会情勢が変化するにつれて、これらの圧力は増加する一方です。私たちは外部環境を変えることはできませんが、自分の能力を向上させることができます。だから私たちのMB-230練習問題をお勧めます。私たちのMB-230試験問題を勉強すれば、あなたが憧れているMB-230認定試験資格証明書を得るだけでなく、より良いものになることもできます。

MB-230模擬問題: https://www.goshiken.com/Microsoft/MB-230-mondaishu.html