A Gojek Clone app can offer your users everything from the same place. From buying apartments to ordering groceries, it’s a super app offering 101+ services on a single platform. In this blog, you will learn how to integrate a virtual assistant or chatbot into your Gojek Clone app.
Introduction
Today, each complexly functioning app has a smart bot integrated into it to guide and inform users about their services or missing features. For an app like Gojek Clone, a chatbot can provide everything that your customer care executives can, thereby saving your app from getting high churn rates. Let’s understand their role and how to integrate them into your Gojek clone.
What is a chatbot?
A chatbot (or bot for short) is software that can conduct a dialogue. A chatbot must correctly interpret the natural language to process questions or simple requests in the natural language and convert written (or oral) input into appropriate responses. Afterward, it aggregates the necessary information and translates it into the natural language of human dialogue. Let’s understand the chatbot development in detail.
What does a chatbot do?
Depending on what their role/purpose is, rule-based chatbots conduct communication according to predefined rules. This type would be sufficient for simple use cases. It is important to carefully consider question-and-answer options and add them to the knowledge base that a rules-based chatbot will access when searching for appropriate answers.
Chatbots based on artificial intelligence can learn constantly. Technically speaking, AI-based chatbots require more effort. However, self-learning chatbots offer expanded possibilities.
A chatbot can help customers search for specific products or services, find them more quickly, and provide relevant information. Moreover, they can break down complex processes into clear steps and thus offer customers personal advice (e.g., coupons and discounts) or share necessary information.
Increase Availability
Chatbots are available around the clock. Users can get answers to all of their questions at any time. Moreover, they can change languages depending on the situation and simultaneously process any number of requests, thus serving several customers.
Expand Opportunities
By sending notifications about new services, chatbots automate certain steps in marketing that could be useful to customers at the right time during the conversation. Moreover, chatbots remind customers of other useful features in the app and provide information about current promo codes, etc.
Developing a Chatbot for your Gojek Clone
If you want your Gojek Clone app to have an efficient chatbot with minimal risks and reasonable costs, here are some tips for successfully implementing your chatbot initiative.
Iterative Approach
When chatbot development occurs gradually, it is possible to delegate the simplest tasks to your virtual assistant first and then add more complex functions. This allows you to save time and effort and increase your return on investment (ROI).
Well-thought-out Architecture in Advance
Even if you start small, it is crucial to specify the appropriate chatbot architecture requirements from a technical perspective. This will make it possible to expand your chatbot with additional functions.
Deep Learning and NLP (Natural Language Processing)
Deep learning and NLP help improve the chatbot’s ability to learn and understand intent when communicating by identifying repeating data sets while learning new sentences. Chatbots of this type are taught to conduct a very similar dialogue to a human one. After approximately five weeks of NLP training, chatbots can handle up to 75%-80% of custom support requests.
Delegate Complex Tasks
Today, advanced chatbots can answer general, predefined questions and provide other relevant information about each customer, which a chatbot can extract from other systems. To do this, a chatbot should offer flexible integration options to be integrated into various existing systems.
Keep Under Control
You can have your Gojek Clone’s chatbot perform various tasks, - booking appointments, ordering food, buying goods, or transferring money. However, programming a chatbot that asks for confidential information is unsafe. Therefore, the best approach is to take the help of a chatbot only in the case of generic questions. A good mix of virtual and real assistants can significantly help increase customer satisfaction and improve customer experiences.
Getting a Successful Chatbot for your Gojek Clone
Developing a visually attractive and highly intuitive chatbot for your native Gojek Clone app is complex. It requires the help of a professional developer. As mentioned earlier, the Gojek Clone app is a lengthy process consuming months of hard work. Many times, the app development team's requirements will be dedicated to the refinement of other features.
In between all this, adding chatbots can make this more complex, as entrepreneurs now need AI chatbots for their businesses. Here, your main target is to develop and launch your Gojek Clone business, and for that, you need a feature-loaded platform that can squish all your competitors upon launch. Therefore, it’s best to seek the help of a white-label firm. A professional white-label firm offers licensed source code that you can buy to launch your Gojek-like business in merely 1-2 weeks.
In other words, you will get a ready-made clone app package comprising apps, a website, and an admin panel. By opting out of this approach, you can save on the high cost of design and development by avoiding any new hires. The developers at the white-label firm that made this Gojek Clone will take care of its post-launch maintenance and updates for one year to give your business a head start.
Conclusion
Like other essential and advanced features, a chatbot can change the outlook of your Gojek-like business. However, with all its benefits, integrating a chatbot is incredibly complex, despite sounding easy. Therefore, before you step into the design and development phase, see the pre-built Gojek Clone app demo. Be it a chatbot or some other feature, you don’t have to go through the hassle of adding and testing them one after the other.
